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Shombol X

Frequently asked questions

Account

You can request account deletion from the Account section of the app, or through the account deletion page on our website. If you have active investments or pending withdrawals, the request cannot be completed until those are settled — the app tells you exactly what is outstanding.

Distributions

Distributions run every day at 12:00 AM Bangladesh time (Asia/Dhaka). Your first distribution is on the first 12:00 AM strictly after your investment becomes active.

Yes. Your principal is returned gradually inside the daily distributions themselves. There is no separate principal repayment at the end of the term. The app shows the principal portion and the profit portion of every distribution separately.

No. Part of your total receipts is your own principal coming back. Your actual profit is total receipts minus the principal you invested. The app always shows these two figures separately.

Getting started

Open our website and tap "Create account". Enter your name, Bangladeshi mobile number and a password. Once the account is created, download the Android app and log in there.

No. Accounts are created on the website, but login and all financial activity happen only in the Android app. This keeps your account more secure.

Payments

Not yet. bKash and Nagad are planned but are not live. Until they are enabled the app shows them as coming soon, and no payment details are collected.

Pools

A pool is a funding target set for one specific business. Several participants together fill that target. Each pool has its own duration, minimum amount and daily distribution terms, all fixed at the moment you invest.

Referrals

You earn commission when someone in your team invests: 6% at level 1, 3% at level 2, 2% at level 3, 1% at level 4 and 0.5% at level 5. Commission is paid on the principal of successful investments only — never on registration or on a deposit.

It is 3% of the profit component only of your direct (level 1) referral daily distributions. The principal portion inside a distribution is excluded from the calculation. There is no daily profit commission for levels 2 to 5.

Rewards

No bonus is given when you register on the website. After you download the app and log in, a reward card appears on your home screen. Tapping Claim credits you ৳20 and credits your direct inviter ৳5 if you have one. Once per account only.

No. Welcome and inviter rewards are credited to a separate promotional balance which, by default, cannot be withdrawn and does not count toward referral commission or rank volume. It is never merged with your cash balance.

A rank unlocks when the combined eligible investment of your direct (level 1) referrals reaches its threshold. You then tap Claim in the app and 5% of that threshold is credited to your balance. Each rank can be claimed once, and if several ranks unlock at the same time each one is claimed separately.

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